Customer Reviews
Most helpful customer reviews
1043 of 1078 people found the following review helpful.
Perfect for what they are meant for
By D. Cook
I've read a LOT of reviews on this product and I have to sum up a lot of the negative reviews and comment on them. Too many of the negative comments aren't worth reading because these people didn't take the time to get to know their headset and actually use them in normal circumstances.Overall, I love this headset - it does exactly what it's supposed to do and sounds great. Listening to music, talking on the phone, everything is very clear and loud. I would suggest that people do NOT place a review on a product they used once and returned, and that you don't listen to reviews from people who did that. You can't blame the item if the one you bought was broken, either. This is why I read several reviews of different rankings before I decide on an item. I bought these headphones last summer (about 7 months ago) to work out with at the gym. I did not buy them on Amazon as I had a gift card to a competitor - but I have the exact same headset that is pictured here (with the red highlights near the ear buds, I've read that this means they are the "trainer" version, but they're the exact same headset as the ones with the white/grey highlights that are selling now except for the color of course).Now I'm going to kind of write the rest of this review in reverse - I'm going to write what others are complaining about and make my own comments:1) Fits Poorly - mine fit great and I do not have a small head. I'm a "big and tall" guy and sure, they may be a LITTLE snug but I like that and need that. If they were much looser I'd be worrying about them falling off - people have to take that into account for a product that has a battery in it and has no cords or anything to keep them on your head other than that snugness. Sure - if you have a Charlie Brown head they won't fit, but for everyone else they are fine and may take a little bit of getting used to.2) Sound Quality for Music - I see people complaining about how the sound is poor on their phones or MP3 players, but not many from people saying they looked into their device itself for a solution. One review had the guy comparing these to Beats by Dre headphones - SERIOUSLY? Compare a $70 Bluetooth headset to headphones that are what, $200 minimum and with a wire? Sorry you can't do that. Sure, you can get higher quality music sound from an expensive set of headphones that are only meant for music (and not phone and not wireless), but that's not what these are for. I use an iPhone 4 and they sound great to me. I get bass as well as higher pitches pretty much perfect.3) Sound Quality for Phone - Like above, I've seen mixed reviews based on the phone itself. Search reviews for key words like your phone manufacturer. Again I use mine on an iPhone 4 and it works perfectly, I can skip songs and pause as well as control the volume. I started using these in the car when my car's Bluetooth system (aftermarket item from Parrot I had installed) failed. My girlfriend said I sounded much louder and more clear on these, plus she could no longer hear the regular road noise (tires on the highway) she used to. I have yet to hear a complaint from people I call.4) Sweat Proof - Yes, these things work perfectly against sweat from my experience. I bought these specifically for working out in the gym at first as I wanted to lose weight and would need to listen to music to keep my mind off of how much I hate being at the gym. Like I said before, I'm a big man and this means I sweat a lot while I'm working out. I'm also a head shaver, so the sweat flows unhindered from my head - and I have never had an issue with it. Because they are snug, the headset doesn't slip with the sweat, either. I can understand one or two complaints where they say water got into the headset, but seriously if a lot of people are saying this I have to wonder if they have the proper ear buds in. I use the larger ones, myself - but if you use tiny ones you're lowering the chances of them staying dry. I know several runners that use this headset and they never complain about the sweat in any way.5) Battery Life - I haven't seen many (only a couple) bad reviews on this feature but I thought I'd add it. The battery life on this headset is unbeatable. they make great use of the battery in the back and it doesn't feel like a weight pulling on them at all. The overall weight of the headset is very light actually. I've used this headset to work out for a full week and only charged it on the weekend for months at a time. Now that I'm using it more for phone use, I am charging it more but only every 3 days or so. So, I use them 5 days/week, 3 hours of working out, 7.5 hours of phone time, plus another 4-5 hours of music time at my desk at work and I'm only charging them twice/week. Note though, that when I'm not using them I generally turn the power off to conserve the battery life. The charge time seems to be pretty quick for me as well.6) Bluetooth Connection - Again I haven't seen many negative reviews about this but it needs to be said that this thing pairs FAST once you get it set up (programming in the code per the instructions, which takes 2-3 minutes tops). Now, the trick is to turn Bluetooth on with your phone or other device first, then hold down the power button (center middle of the back/battery area) for a couple of seconds. The second it beeps, it pairs immediately. I've had other devices take up to a minute to pair, but this one is perfect. Also the distance you can be from the phone with this headset is fantastic - I leave the phone in my bag on a seat outside the racquetball court while I am playing and the sound quality is unchanged at large distances. One day I left my phone running in the locker room and went out to the court and did not realize I didn't have my phone with me - that's a floor and about 60 feet away!7) Controls - Really? There are people complaining that the controls are hard for them? There's buttons next to the ear buds and short of having gloves on I can't imagine a reason why anyone would have problems unless they didn't take the time to get used to where the buttons are. They're perfect for me, and I use them now without even thinking about them.In conclusion, these are great headsets of you are using them to work out without wires. They are also great for normal headset use and for cell phone use. They may take some getting used to but what doesn't? Take the time to figure out which ear buds are best for you, learn how to use the controls and use them for a little while before you decide if they are good or not for you.UPDATE: How I got this paired with a Win7 LaptopSo, Microsoft's page says this headset is not compatible with Windows 7, because Win7 doesn't support streaming of sound (bluetooth to them is more for input devices like mice, keyboards, etc). Motorola's pages gives no help for this after extensive searches, so I turned to the web for help because I need to do some training online and didn't want to have a wire going from my ears to the laptop. It was a lot of trouble but I'll give you the steps I took below so hopefully it will work for you as well.1) Download new drivers for your machine:NOTE, my work laptop is a Dell and it already had the latest Win7 drivers installed. After searching on the web I found a driver from Acer that actually worked. I installed these drives:[...] and rebooted my machine, worked like a charm.2) Clear the Headset's Paired ObjectsThis was a tough one to figure out becuase again I couldn't find this trick on the Motorola site. Apparently this headset can only pair to one device at a time (strange), so you need to clear whatever it's paired to first and re-pair it to the new one. To do this, make sure the headset is already ON and not linked to anything (for me, I just had to turn off the bluetooth on my iPhone 4). Then hold down the + button (volume up button, top one on the left ear piece) then hold down the power button on the back of the headset - hold them both down until the blue light comes on and is solid. Now you've cleared the headset of whatever it was already paired to.3) Windows should then automatically see the headsetAt the bottom right of your desktop near the clock, find and click the bluetooth button (blue oval). If you don't see "Motorola S10-HD" with a generic bluetooth headset icon, then click "add a device" and it will search for it. It should have found it automatically though. Personally I never had to type in the connection code, but if you're prompted for it, it's "0000" (all zeroes).That should be it - for me this worked and the only real pain is that I have to go through the procedure again when I'm done using the laptop to re-pair it to my iPhone 4 - but it only takes about 30 seconds each time so no big deal and it's worth it to me. Hopefully this helps you!-Drake
423 of 462 people found the following review helpful.
Great, once you figure out how to fit them correctly.
By S. Power
When I first started using these, I thought I was going to have to return them. They connected easily to my Android phone, and sounded good with Pandora, bTunes, even on phone calls. They even sounded great. The problem was they hurt my outer ears a lot. There was tremendous pressure on the tops of my ears. Obviously, I tried to adjust the fit, in accordance with the directions and the picture on the Motorola website of someone wearing them. Nothing seemed to work. Today, after running 7 miles in them, I decided to return them. 10 minutes later, I realized that the part that was hitting the top of my ears was supposed to go behind the ears. They now feel great, and I'll definitely be keeping them. They even sound better when worn correctly.Before you discount what I'm saying, or assume that I'm a complete moron for not knowing how to wear headphones, be warned that the directions for wearing them, and the picture on the Motorola website imply that you are supposed to wear them incorrectly.Now that I'm wearing them correctly, here are the things they do well:+ Sound Great+ Connect easily+ Switch between calls and music seamlessly+ Feel comfortable, though they are quite a bit heavier than any other headphones, even the older Motorlas (S-9 and S9-HD)+ Very well made.+ The battery life is exceptional and you can charge it off micro-USB.The owner's manual is pretty much useless. The format is tiny, and they put more effort into being hip than providing a useful manual for the product. Fortunately, it is intuitive to use.The price on these is reasonable, considering what you get and what it can do. I bought mine at Best Buy because Amazon didn't have them yet, and the third party sellers that have them on here are kind of pricey.I highly recommend that you buy these. I think that you will love them, once you figure out how to fit them.//update August 24th, 2011 //After having these for a year, I decided to buy another pair to see if they have changed at all. They have but only cosmetically. Although the old ones continue to work well, the second generation of these has some slight changes. One of the many things that hasn't changed is the model number and name. The way to tell the second generation from the first is that the white material that touches your head next to your ears is now red. Also the black plastic on the back/top of them is shiny instead of muted. The performance seems to be the same with the new ones as the old ones, though the buttons are a little easier to operate and the battery life appears to be longer.
153 of 172 people found the following review helpful.
Great, once you figure out how to fit them correctly.
By S. Power
When I first started using these, I thought I was going to have to return them. They connected easily to my Samsung Intercept Android phone, and sounded good with Pandora, and several different media applications. Even on phone calls they sound great. The problem was they hurt my outer ears a lot. There was tremendous pressure on the tops of my ears. Obviously, I tried to adjust the fit, in accordance with the directions and the picture on the Motorola website of someone wearing them. Nothing seemed to work. Today, after running 7 miles in them, I decided to return them. 10 minutes later, I realized that the part that was hitting the top of my ears was supposed to go behind the ears. They now feel great, and I'll definitely be keeping them. They even sound better when worn correctly.Before you discount what I'm saying, or assume that I'm a complete moron for not knowing how to wear headphones, be warned that the directions for wearing them, and the picture on the Motorola website imply that you are supposed to wear them incorrectly.Now that I'm wearing them correctly, here are the things they do well:+ Sound Great+ Connect easily+ Switch between calls and music seamlessly+ Feel comfortable, though they are quite a bit heavier than any other headphones, even the older Motorlas (S-9 and S9-HD)+ Very well made.+ The battery life is exceptional and you can charge it off micro-USB.The owner's manual is pretty much useless. The format is tiny, and they put more effort into being hip than providing a useful manual for the product. Fortunately, it is intuitive to use.The price on these is reasonable, considering what you get and what it can do. I bought mine at Best Buy because Amazon didn't have them yet, and the third party sellers that have them on here are kind of pricey. --- Update on pricing, May 14th, 2011: The price on Amazon quickly became the best deal around, once they had them. My comments about Best Buy and 3rd party sellers being better was only true for the first month that they were out.I highly recommend that you buy these. I think that you will love them, once you figure out how to fit them.UPDATE - January 9th, 2011 - UPDATEI am still loving these after months of very heavy and sweaty use. They work and sound great. I am posting this update, because I recently bought a Giro G9 Ski and Snowboard helmet and was about to buy the Bluetooth inserts for it. After a bunch of research about how badly the various inserts work, I decided to try wearing the S10-HDs with my helmet. To my amazement it fit and worked perfectly, saving me a lot of money, and providing me an experience that is much better than the alternatives.UPDATE - May 14th, 2011 - UPDATEI have been using these for almost a year now and still love them. I don't really understand the negative reviews, unless Motorola has an inconsistent build quality and some people are getting lemons. Please let me update you on a few aspects of my experience:Sweat-proof/rainproof - I run in these every day. They are covered in sweat by the time I get home every time. Despite being wet with sweat or rain for long periods of time daily, I've never had a problem with them. I can't explain why so many other reviewers are.Sound quality - I am not a sound aficionado though I can tell when headphones don't sound right though. To an average listener, these headphones sound fine. To me, they sound just as good as my Bose QC-1.5s though that is probably more because of my unrefined average ear, than to them really being "Bose Quality". My point is not to get discouraged by the reviews that complain about the audio quality, unless you are one of the small percentage of people that can tell between good and great headphones. I can't.Fit - The fit on these is fine. Even worn correctly, they do become uncomfortable after a few hours, but most headphones do. The fit thing I like about these is their versatility. I wear them mowing the lawn, under Remington shooting hearing protection, skiing, with a Giro ski helmet, and cycling, under a bike helmet. By being able to fit in all these different applications, they've saved me from having to consider buying inferior specialty headphones.After almost a year, I still highly recommend these headphone.
See all 1681 customer reviews...
Not really crystal clear
owner
Great headset but all the fancy extras are through Vocalyst. There are some issues with that.
Sleek, but needs work
